Privacy Policy

1. Scope

This Privacy Policy applies to the Spokane Robotaxi website, rider waitlist, fleet ownership inquiry, and related communications operated by Thach Robotaxi, LLC (“Spokane Robotaxi,” “we,” “us,” or “our”).

Spokane Robotaxi is an independent pre-launch mobility brand. We do not currently provide rides through this website, and we are not affiliated with or endorsed by Tesla, Inc.

2. Information we collect

Information you provide

• Rider waitlist information: name, email address, ZIP code, and the types of trips that interest you.
• Fleet ownership or partner inquiries: name, email address, organization, participant or stakeholder profile, and areas of interest.
• Account information: if you create or use an account, our identity provider supplies an account identifier and verified contact details so we can authenticate you and link your submissions to your account.
• Communications: information you include when you contact us or respond to our messages.
• Consent records: whether and when you agreed to receive updates from us.

Information processed automatically

Our hosting and security providers may process limited technical information needed to deliver and protect the website, such as IP address, browser or device type, request timestamps, referring page, and security or error logs.

We do not currently use advertising cookies, operate a behavioral advertising program, or sell personal information.

3. How we use information

We use information to:

• manage the rider waitlist and understand potential launch demand;
• authenticate account holders and connect their waitlist or ownership submissions to their accounts;
• respond to investor, partner, community, privacy, and legal inquiries;
• send launch news or other updates when you have consented to receive them;
• plan potential service areas, rider priorities, and business operations using aggregated or de-identified insights;
• secure, troubleshoot, and improve the website; and
• comply with law and protect our rights, users, and the public.

4. Marketing choices

You may opt out of promotional email at any time by using the unsubscribe instructions in a message or replying with an unsubscribe request. We may still send non-promotional messages needed to respond to an inquiry or administer your request.

5. How we disclose information

We may disclose information to service providers that host, secure, maintain, or support the website and our communications; to professional advisers; when required by law or a valid legal process; to protect rights and safety; or as part of a financing, reorganization, merger, sale, or similar business transaction.

Service providers may use information only as permitted by their agreements with us and applicable law. We do not sell personal information or disclose it for cross-context behavioral advertising.

6. Retention

We retain information only as long as reasonably necessary for the purposes described here, including maintaining the waitlist, evaluating legitimate business inquiries, meeting legal obligations, resolving disputes, and protecting the service. Retention periods may vary by record type and business need. We may retain aggregated or de-identified information that no longer identifies you.

7. Security

We use reasonable administrative and technical safeguards appropriate to the information we hold. No website, transmission, or storage system can be guaranteed completely secure, so please do not submit sensitive personal, financial, medical, government-identification, or payment information through our forms.

8. Your choices and requests

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to withdraw consent. We will evaluate verified requests under applicable law.

You may make a request by replying to any email you receive from us or by using the inquiry form on the website and clearly labeling the submission “Privacy Request.” We may ask for information needed to verify your identity and locate the relevant records.

9. Children’s privacy

This website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, please contact us so we can review and delete it where appropriate.

10. Third-party sites

The website may link to third-party sites, including Tesla and informational sources. Their privacy practices are governed by their own policies, not this one. A link does not mean we control or endorse the third party’s privacy practices.

11. Changes to this policy

We may update this Privacy Policy as our website, business, or legal obligations change. We will post the revised policy here and update the “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

12. Contact

For privacy questions or requests, reply to a message from Spokane Robotaxi or use the inquiry form on this website and label the submission “Privacy Request.”